Everywhere you turn, there’s talk of AI — but how do you separate real innovation from tech that just adds noise? With AI products flooding the market, it’s easy to feel overwhelmed when searching for solutions that truly address the biggest challenges in ECCs today — chronic understaffing, time-consuming administrative tasks, and the growing need for effective wellness planning. The key isn’t just adopting AI; it’s choosing the right tools to support your team and improve operations.
Join AI industry research experts and Eventide Communications as we cut through the buzz and explore how AI is already making a difference in emergency communications. From automating routine tasks to improving QA processes and workload management, AI has the potential to reduce stress and boost efficiency. But with new technology comes important questions — how do we ensure AI is reliable, secure, and truly beneficial for our teams?
In this panel, we’ll provide a clear framework for understanding AI, share real-world ECC applications, and offer strategies for integrating AI in ways that empower both supervisors and frontline staff. Whether you’re an AI expert or just beginning to explore its possibilities, this session will give you the knowledge and confidence to make informed decisions that strengthen your 9-1-1 center.
Panelists:
Will Frasier – Principal Data Science Manager at Microsoft with a focus on innovation AI and ML techniques to enhance the efficiency of data centers
Matthew Schwartz – CTO Eventide Communications
Monica Million – Thought Leader, 9-1-1 Technology and Operations
