Agencies are stepping up to meet the growing demand for service, even as they navigate a rising volume of non-emergency requests and staff shortages. The shift of after-hours calls to Emergency Communications Centers (ECCs) has presented an opportunity to optimize our processes, helping our dedicated operators manage the influx more effectively. While long hold times can be frustrating, they also highlight where innovative solutions could assist.
In this webinar, we will discuss:
- Redirecting administrative requests away from emergency lines to better serve your community
- Embracing automation tools to empower your agency by streamlining non-emergency reporting
- Providing timely updates, ensuring that every community member feels supported and valued
Sponsored by
Together, we can transform challenges into opportunities for connection and care. Join this webinar and discover how Versaterm can empower you to enhance community engagement in meaningful ways.
Speakers:
Rohan Galloway-Dawkins, Chief Product Officer, Versaterm
