Free for members | $59 for non-members
Every year, as many as 50 million calls generated by commercial and residential alarm systems reach emergency communications centers (ECC), which slows emergency response and places tremendous stress on telecommunicators. This is a very big problem for the 9-1-1 community. Fortunately, a highly effective solution already exists for overcoming it — the ASAP Service, which is based on the Automated Secure Alarm Protocol jointly developed by APCO and The Monitoring Association (TMA).
Webinar participants will discover the following:
- How APCO and TMA collaborated in a public-private partnership that led to ASAP, a standards-based protocol developed by industry, for industry.
- How ASAP Service enables alarm- and sensor-generated calls to be delivered directly into an ECC’s computer-aided dispatch (CAD) system, enabling telecommunicators to focus on emergency calls that require their expertise and experience.
- How ASAP Service leverages a unique, standards-based validation-and-scoring methodology to triage alarm- and sensor-generated calls so that telecommunicators can better prioritize emergency response.
- How the CAD and alarm industries have rallied around ASAP Service.
- How the public-private partnership, recently joined by Mission Critical Partners, will evolve ASAP Service, and what the capabilities of the next iteration might look like.
- How Mission Critical Partners, as managed services provider, will ensure a smooth implementation of ASAP Service in ECCs nationwide.
Speakers
Karen Carlson, VP and General Manager of Automated System Alarm Protocol Program, Mission Critical Partners
Daniel Oppenheim, Chief Executive Officer, Affiliated Monitoring LLC
Stephen P Martini, RPL, CPE, Director, Metro Nashville Department of Emergency Communications
