Anaheim, CA – Today, the Association of Public-Safety Communications Officials (APCO) International announced the publication of a comprehensive document entitled “APCO International’s Definitive Guide to Next Generation 9-1-1.” The guide takes a forward-looking approach to Next Generation 9-1-1 (NG9-1-1) to address what emergency communications centers (ECCs) and professional staff from telecommunicators to directors need to make informed decisions now and in the future.
The guide encourages readers to set aside outdated thinking and consider technological trends and opportunities to meet public safety’s fundamental requirements including interoperability, end-to-end functionality, cybersecurity, and reliability. It will educate readers on key concepts and definitions, technical aspects of the NG9‑1‑1 call flow, project management, operational impacts and legal considerations. It also includes one-page handouts for various stakeholders and APCO’s Sample RFP Template for NG9-1-1 Capabilities.
“APCO offers this guide to support our members and the broader public safety community,” said APCO Executive Director and CEO Derek Poarch. “Most fundamentally, we wrote this guide to set our industry on the best course for achieving NG9-1-1 capabilities that meet the requirements of ECCs, public safety telecommunicators and the public they serve.”
The guide can be found online at apcointl.org/ng911guide.
APCO International® (www.apcointl.org)
APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole.
