Sunday, August 4 | 1:00 – 2:00 p.m.
Jason Long, CEO/Instructor, LevelUp 911 Training
In this session, several key points were discussed to help better understand and manage workplace disagreements. Jason began by explaining that conflict is defined as a disagreement or struggle between people with opposing needs, ideas, beliefs, or values.
Several myths about conflict were debunked during the session, including the notion that conflict will go away if avoided. This misconception often leads to dysfunction, as conflict seldom resolves itself and can worsen if not addressed. Ignoring or avoiding conflict can exacerbate the situation, making it more challenging to resolve in the long run. Long addressed the ingredients that lead to conflict and how leaders and managers can leverage different communication styles depending on the situation, pointing out that “good communication mitigates conflict.”
The session also explored the positive aspects of conflict, emphasizing that it can be a motivator for change and an opportunity to build stronger relationships. When managed effectively, conflict can serve as a catalyst for innovation and improvement. Long reinforced this by stating, “All relationships, personal and professional, experience some kind of conflict.” Leaders who approach conflict with a constructive mindset can transform potential disruptions into opportunities for growth and enhanced communication within their teams.
Submitted by Marilyn Tiburski
