On March 14, 2024, Dispatcher Robin Donahue fielded a phone call from a female who was reporting the male she was with was having a mental health crisis.
Dispatcher Robin Donahue was given minimal information from the brief phone call and had to rely on her instincts to escalate a proper response. She reestablished a connection with the original caller to obtain more information for the responders. Unfortunately, Robin had to monitor an open line in hopes of hearing any piece of information that could help shed some light on the situation that was unfolding. With limited options and no direct communication with the original caller, Robin used the resources she had to identify the male who was in crisis. They also discovered documentation that alerted responders that he was an officer safety risk. Police arrived on scene and found the female who had sustained multiple stab wounds. Thanks to the quick-thinking actions of Dispatcher Robin Donahue, she possibly saved this woman’s life.
Thank you, Dispatcher Robin Donahue, for going above and beyond, and following your gut which ensured the best possible outcome of a difficult situation.
