One technology being considered is chatbots — or bots — for non-emergency calls and for assistance during significant events.
AI Is Coming: Will I Still Have A Job?
[Originally published in the March/April 2020 PSC magazine.] By Suzanne Ladd, Senior Program Manager for Seminole County Fire/EMS Emergency Communications It’s really hard to believe that it was just 51 years ago when the first 9-1-1 call was made in the United States in Haleyville, Alabama. At that time, this was innovation and just the beginning […]
