During this session, representatives from the Denver 9-1-1 Communications Center and Support Team Assisted Response (STAR) Program described their approach to an alternative response program for low-risk, low-acuity 9-1-1 calls.
Flight School for Communications Training Officers
Do you believe that training new hires is a one size fits all, or have you given thought to the granular level of the training process? Do you become frustrated, or do you flourish while actively training? Whatever your answer may be, these topics and more were discussed in the ‘Flight School for CTOs’ session.
Cell Phone Are Listening – And So Are the Hackers
Like most other technology, cell phones are vulnerable to cyberattacks. Cell phones are susceptible to several different types of attacks, including the threats that were discussed during this presentation.
The Emotionally Effective Communicator
Providing service to the public can be an emotional experience. Citizens are angry, coworkers are annoyed, and supervisors are frustrated. Negative exchanges can impact customer service quality and escalate situations.
A Preview of the APCO 2023 Cutting Edge Developments Track
Every year, APCO’s Government Relations Office curates the Cutting Edge Developments track for APCO’s Annual Conference and Expo. This track provides attendees with opportunities to learn about a variety of issues and technologies that impact public safety communications.
Meet the Hosts: The Tennessee APCO Chapter
By Jennifer Schwendimann
The Tennessee APCO Chapter was started in July 1970, according to the original constitution and by-laws, and in 2023 is excited to showcase some of what our state has to offer while serving as host chapter for the APCO International conference.
Welcome to Music City: Home of APCO 2023
For those wanting to participate in the Nashville experience, there are several things to do within walking distance of the conference venue and hotels.
