If you have ever thought, “I really can’t remember the last time our ECC was fully staffed”, you are not alone. In fact, APCO has commissioned three studies and published reports to address this important issue within ECCs.
Bee GOLDEN
This presentation focused on identifying what challenges to morale and employee engagement exist within an ECC and how to improve the culture.
Culture, the Movie
The speaker shared how leadership from Nashville’s Department of Emergency Communications Center transformed their culture over the last four years with a switch-up to traditional movie ratings.
Building Your Agency’s Public Education Program
In this session, Ryan and Cassie explored strategies for developing a robust public education program that prioritizes citizen safety, even with limited resources.
Ethical Leadership in an Unethical World
A job applicant for a job in law enforcement says he used marijuana and psychedelic mushrooms among other mind-altering substances and was a customer of a prostitute. Do you hire him?
The Expanded Emergency Response Ecosystem
Representatives from the National Telecommunications and Information Administration (NTIA) led a session on the Expanded Emergency Response Ecosystem, which highlighted the comprehensive vision of next generation 9-1-1 (NG9-1-1) and how emergency communications centers (ECCs) can benefit from this vision.
FCC Update
Senior officials from the Federal Communications Commission’s Public Safety and Homeland Security Bureau provided updates on agency regulations impacting 9-1-1, including public safety spectrum, location-based routing, next generation 9-1-1, network resiliency and outage reporting.
The Ground Truth: Perspectives from ECC Leaders
APCO’s Chief Counsel Jeff Cohen led a discussion with a panel of 9-1-1 center leaders on the current challenges facing emergency communications centers (ECCs).
Artificial Intelligence for Training
APCO Adjunct Instructor Charles Vitale, from Rochester, NY, captivated his audience in this session by demonstrating how useful AI can be in an ECC training program, noting especially how artificial intelligence can help a trainer or manager who is suffering from a lack of time to accomplish tasks due to reduced staffing.
APCO 2024: Connect & Celebrate Dinner
APCO Nation gathered on Wednesday for the Connect & Celebrate Dinner at the Orange County Convention Center in Orlando, Florida. For the 90th annual conference, it was a final burst of business — swearing in officers, award presentations, leadership visions — followed by a final shot of recreation composed of dancing and dinner.
