APCO Announces Final Approval of American National Standard

APCO received final approval from the American National Standards Institute (ANSI) on February 14, 2022, for a newly created American National Standard (ANS) titled Managing Operational Overload in the Emergency Communications Center (ECCs).

APCO Announces Final Approval of American National Standard

APCO International received final approval from the American National Standards Institute (ANSI) on August 31, 2021, for an American National Standard (ANS). Crisis Intervention Techniques and Call Handling Procedures for Public Safety Telecommunicators is a newly created standard.

APCO Seeks Comments on Candidate National Standard

APCO International is seeking comments for the candidate American National Standards (ANS) Alarm Monitoring Company to Emergency Communications Center (ECC) Computer Aided Dispatch (CAD) Automated Secure Alarm Protocol (ASAP).

APCO Seeks Comments on Candidate National Standard Crisis Intervention Techniques and Call Handling Procedures for Public Safety Telecommunicators

Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International is seeking comments for the candidate American National Standards (ANS) Crisis Intervention Techniques and Call Handling Procedures for Public Safety Telecommunicators. This standard will identify training requirements for handling calls involving emotionally distressed individuals. “Many encounters with emotionally distressed individuals do not involve the […]