This presentation focused on identifying what challenges to morale and employee engagement exist within an ECC and how to improve the culture.
Can You Really Change a 30-Year-Old Culture?
In this much-needed session, Kimberly Miller, Ph.D., led the discussion of culture in the emergency communication center (ECC). The audience interaction was excellent, hitting the truths about what is happening in our workplace.
Building a Community of Belonging in the ECC
Katy Myers was intentional in naming her session. She emphasized the importance of community in the ECC, and how a community is more inclusive and welcoming than a family.
How Awe Can Transform the Work of a Public Safety Telecommunicator
I recently discovered the transformative qualities of the emotion of awe and recognized that awe could be a powerful coping mechanism for the 9-1-1 telecommunicator.
