In this challenging hiring environment, managers have become focused on how to fine-tune their recruitment process to attract the highest caliber employee.
Young Professional Spotlight: Shanice Scott, Guilford Metro 9-1-1
Shanice began her career as a dispatcher four years ago. She has also achieved the title of Certified Training Officer (CTO) and has been training new hires at GM 9-1-1 for the past year.
APCO’s Steve Devine Talks Tech Trends in 9-1-1
Steve shared his thoughts on the biggest trends in 9-1-1 technology, including the transition from analog to digital systems with Next Generation 9-1-1. Steve also discussed the role of public safety broadband in the emergency communications center (ECC) and the issues APCO is prioritizing to support telecommunicators.
APCO Statement Concerning 9-1-1 Outages
Interruptions to the public’s ability to reach 9-1-1 are a serious concern. As a practice, APCO does not comment on specific outages until we are confident that the causes are fully understood, but here’s what we know about outages in general.
Teammates-in-Action: Amy Wilson, Northwest Central Dispatch System
On December 1, 2023, Telecommunicator Amy Wilson, of the Northwest Central Dispatch System in Illinois, answered a call for a subject with a knife at a residence.
Teammates-in-Action: Troop C, Missouri State Highway Patrol Communications
On September 11, 2023, what appeared to be a malicious attack on the REJIS system, agencies’ law enforcement printers were re-routed to Troop C.
Teammates-in-Action: Katie Minor, Karimah Young, Metro Nashville Department of Emergency Communications
On October 26, 2023, the Metro Nashville Department of Emergency Communications received a 9-1-1 call from a male who was driving his pregnant wife to the hospital.
APCO International Announces Recipients of 2024 Leadership in Policy Awards
The Association of Public-Safety Communications Officials (APCO) International announces the recipients of its prestigious 2024 Public Safety Communications Leadership in Policy Awards, who will be honored during APCO’s annual Public Safety Communications Leadership Dinner in National Harbor, MD, on May 29, 2024.
APCO and NENA Meet with U.S. Speaker of the House and Other Elected Officials
APCO Board Member Jack Varnado and Chief Counsel Jeff Cohen joined NENA representatives and other state and local 9-1-1 and law enforcement officials to meet with House of Representatives Speaker Mike Johnson, Senator Bill Cassidy, and staff for Senators John Kennedy and Ted Budd to discuss key legislative priorities for 9-1-1.
Lives of Others
[Originally published in the March/April 2024 PSC magazine.] Bringing family or friends to the workplace can open their eyes to the pressures experienced by public safety telecommunications. By Sherianne Hermes Upon returning home from my shift, my husband asks about my day and why I needed to work last-minute overtime today to cover a sick […]
