APCO International received final approval on February 27, 2024, for the revision of APCO American National Standard (ANS) Public Safety Communications Incident Handling Process.
APCO President Meets with Congressman and Former 9-1-1 Dispatcher Dale Strong
On February 12, APCO President Becky Neugent met with Congressman Dale Strong (R-AL) in Birmingham, Alabama, to raise awareness of the issues facing the 9-1-1 community and how Congress can help address these challenges.
Young Professional Spotlight: Jorian Jewell
Jorian was born in Oklahoma, grew up in England and finished high school in Nebraska before returning to Oklahoma. He was working two retail jobs and planning on going back to school when he landed his job as a telecommunicator which quickly turned into a career for him.
APCO Seeks Volunteers for the NJTI-TERT Committee
APCO International is seeking volunteers to serve on the National Joint TERT Initiative, LLC (NJTI) – Telecommunicator Emergency Response Taskforce (TERT) Committee.
APCO’s 9-1-1 Wellness Summit Provides Ideas, Action Plans and Support
Health and wellness in 9-1-1 has been discussed in many formats and the Summit was an opportunity for attendees to share face-to-face, be vulnerable and take home the tools they need to create successful wellness programs back at their agencies.
Young Professional Spotlight: Courtney Waldron, City of Lawton, OK
Courtney began her career with the City of Lawton in August 2018 and quickly rose to the rank of Shift Supervisor by March 2022. Her coworkers describe this promotion as a “direct reflection of her staunch loyalty to the dispatch center and her job performance.”
Teammates-in-Action: Eastern Shore of Virginia 9-1-1 Communications Officer
On August 22, 2023, at 21:26, an Eastern Shore of Virginia 9-1-1 Communications Officer processed an EMS call for a male patient who advised he had alcohol poisoning and wanted to go to detox.
APCO Launches New Certification Course: Communications Center Manager
APCO International announces the release of its newest course, Communications Center Manager, 1st Edition.
Dispatching in the Drone Zones
Drones, also known as unmanned aircraft systems (UAS), have emerged as increasingly valuable tools for first responders, revolutionizing how emergency personnel approach critical situations by being able to provide real-time aerial insights and capabilities that were once difficult or impossible to attain.
Teammates in Action: Crystal Mazeika-Pahl
On November 21, 2023, Communications Operator Crystal Mazeika-Pahl fielded a phone call from a mother who reported her eleven-month-old infant had drowned in the bathtub
