On October 22-24 more than 200 attendees from public safety communications gathered for APCO’s 9-1-1 Staffing Crisis Summit in Fort Worth, Texas. Session topics varied from lessons learned from ECC leaders who have implemented retention strategies to how to prepare your ECC for the next generation 9-1-1 professional.
Empowering Emergency Communications Through Mentorship: Build a Program for Success
Telecommunicators yearn for a more profound connection between their personal and professional lives. In response to this need, mentorship programs have emerged as beacons of support and guidance, offering professional and emotional assistance to individuals navigating the challenges in their roles.
Prioritizing Employee Retention During a Staffing Crisis
If you have ever thought, “I really can’t remember the last time our ECC was fully staffed”, you are not alone. In fact, APCO has commissioned three studies and published reports to address this important issue within ECCs.
Ethical Leadership in an Unethical World
A job applicant for a job in law enforcement says he used marijuana and psychedelic mushrooms among other mind-altering substances and was a customer of a prostitute. Do you hire him?
Beyond Thank You: Expressing Appreciation at Work
The data is clear and consistent – people work harder and stay at their places of employment longer when they feel appreciated.
Fully Staffed: New Ways We Approach Hiring & Training
This group of presenters was excited to present the ways their agency has approached retention and training to target one of the biggest challenges public safety faces today: staffing.
Staffing in the 9-1-1 World
Staffing in the 9-1-1 world is a complex and multifaceted challenge that requires a strategic approach to hiring and employee development.
Promoting Longevity Within the Emergency Communications Center
Upper management is routinely focused on figuring out new ways to recruit good employees to the field of public safety communications; however, the focus on retention of valuable employees, both new and seasoned, needs to be explored.
The Telecommunicators Are Out There
In this challenging hiring environment, managers have become focused on how to fine-tune their recruitment process to attract the highest caliber employee.
APCO Forms New ECC Staffing Taskforce
From APCO’s President
I am happy to announce the creation of the ECC Staffing Taskforce to study and make recommendations on effective recruiting, hiring, training and retention of public safety telecommunicators in both current ECCs and in the Next Generation 9-1-1 environment.
