Upper management is routinely focused on figuring out new ways to recruit good employees to the field of public safety communications; however, the focus on retention of valuable employees, both new and seasoned, needs to be explored.
The Telecommunicators Are Out There
In this challenging hiring environment, managers have become focused on how to fine-tune their recruitment process to attract the highest caliber employee.
APCO Forms New ECC Staffing Taskforce
From APCO’s President
I am happy to announce the creation of the ECC Staffing Taskforce to study and make recommendations on effective recruiting, hiring, training and retention of public safety telecommunicators in both current ECCs and in the Next Generation 9-1-1 environment.
Why We Leave 9-1-1
What about those who can master the skillset needed but leave anyway? Why do they leave?
Staffing Shortage Resources
Rediscover the Human Beneath the Headset
In my opinion, a compassionate telecommunicator is a solid foundation for an effective one. And the sooner we can each rediscover what makes us all the same deep down, the sooner we can grasp that we aren’t really that different from our callers.
