On October 22-24 more than 200 attendees from public safety communications gathered for APCO’s 9-1-1 Staffing Crisis Summit in Fort Worth, Texas. Session topics varied from lessons learned from ECC leaders who have implemented retention strategies to how to prepare your ECC for the next generation 9-1-1 professional.
Prioritizing Employee Retention During a Staffing Crisis
If you have ever thought, “I really can’t remember the last time our ECC was fully staffed”, you are not alone. In fact, APCO has commissioned three studies and published reports to address this important issue within ECCs.
The Ground Truth: Perspectives of 9-1-1 Center Leaders
APCO’s Chief Counsel Jeff Cohen led a discussion with a panel of 9-1-1 center leaders on the impact of evolving technology in the emergency communications center (ECC).
APCO Forms New ECC Staffing Taskforce
From APCO’s President
I am happy to announce the creation of the ECC Staffing Taskforce to study and make recommendations on effective recruiting, hiring, training and retention of public safety telecommunicators in both current ECCs and in the Next Generation 9-1-1 environment.
First Staffing Crisis Event Examines Proven Approaches to Staffing, Retention and Culture
On May 17-18 more than 200 attendees from public safety communications gathered for the first-ever 9-1-1 Staffing Crisis Summit in Herndon, VA. Sessions varied in topic from an overview of the staffing situation in the U.S. to more specific recruitment and retention strategies from ECCs across the country.
Chatbot 9-1-1
One technology being considered is chatbots — or bots — for non-emergency calls and for assistance during significant events.
