While public safety telecommunicators’ exposure to others’ trauma is part of the profession, the chance of experiencing a personal tragedy during a telecommunicator’s career is also a reality.
Stress Continues to Plague Telecommunicators
In the course of your responsibilities as a 9-1-1 call taker or emergency dispatcher, have you ever experienced physical or emotional effects such as a fast heart rate, clammy palms, thinking about calls after work, trouble sleeping, or avoiding calls or friends? Have you found yourself wondering in silence if your coworkers are feeling the same way?
