What is VRS?

Video Relay Service (VRS) is a variation of traditional TRS (telecommunication relay service). TRS users call or receive calls on TTYs (text telephones) and Communication Assistants (CA) relay back and forth between the TTY user and the speaking caller.

In a VRS Call, the CA is a skilled sign language interpreter referred to as a VI (Video Interpreter) who can see the video caller via a video device and an internet connection. The VI interprets and relays between the ASL (American Sign Language) user and the speaking person.

Resources

  • PSAP Video Relay Service SOP Recommendations
    August 27, 2021

    Suggested questions for developing a VRS/IP Relay Call Guide

  • PSAP Video Relay Service Overview

    Video Relay Service (VRS) is a variation of traditional TRS (telecommunication relay service). TRS users call or receive calls on ttys (text telephones) and Communication Assistants (CA) relay back and forth between the tty user and the speaking caller.

  • VRS/IP Relay & E9-1-1 Access: Frequently Asked Questions

    Video Relay Service (VRS) enables a person who is deaf, deaf-blind, hard of hearing or has speech
    disabilities to use sign language or speech reading to communicate with any telephone user via a Video
    Interpreter (VI) at a relay service call center. T