Industry-Leading Training Developed by Industry Leaders
The APCO Institute is overseen, managed and operated by industry experts with years of experience. Through our members, we stay current with industry issues and standards. Their needs and concerns drive the activity of APCO Institute.
Preparing Telecommunicators for Active Shooter Response
Active Shooter Incidents for Public Safety Communications prepares telecommunicators to effectively manage active shooter incidents across all stages—before, during, and after—using real-world insights from experienced professionals. Key topics include incident phases, call handling, responder safety and post-incident recovery. The course aims to equip telecommunicators with vital skills to address these complex, high-stakes situations with confidence.
Teach, Inspire, Lead: Become an APCO Adjunct Instructor
The APCO Institute is looking for experienced and enthusiastic emergency communications professionals to join our APCO Adjunct Instructor Corps. This role involves teaching virtual, online and in-person courses to public safety practitioners. Ideal candidates will deeply understand the subject matter and exhibit exceptional professionalism. This is an excellent opportunity to share your expertise with other emergency communications professionals.
NEW! APCO’s Career Instructor Program (CIP): Answering the Call for ECCs Staffing Crisis
The Career Instructor Program (CIP) is a new initiative designed to address staffing shortages in emergency communication centers. State or locally certified secondary or post-secondary educators can attend APCO’s Public Safety Telecommunicator 1 course at no cost and, in turn, teach this course to students.
New Topics Coming Up in APCO Illuminations
Register for an annual subscription to APCO Illuminations to access new topics monthly (quarterly for CTO), and earn up to 12 CDEs per year. Three tracks are offered: General, Emergency Medical Dispatch and Communications Training Officer.
3 Reasons to Take Courses From the APCO Institute
- As part of APCO International, the APCO Institute is uniquely positioned to offer highly specialized training and resources on foundational, current and emerging topics that public safety telecommunications professionals need to know.
- APCO’s leadership role in public safety communications worldwide means that our training programs and resources reflect the pressing issues that affect emergency communications centers (ECCs) of all sizes and that they meet the needs of our more than 40,000 members.
- As a non-profit entity, the Institute offers exceptional and affordable training opportunities to public safety agencies and practitioners, regardless of their financial resources.
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Manage Your Training Records Online
APCO’s Training Central is an online resource that stores all of your CDE and recertification information in one place for easy viewing and retrieval.
Recertification
Find out what you need to do and how to do it for disciplines requiring recertification.
Leadership Programs
Reach your career goal in your public safety communications field by joining other emergency communications professionals in an APCO leadership program.
