For Erin Jillson, emergency dispatching isn’t just a job, rather it is a career built on responsibility, teamwork and quiet impact.
Upcoming Webinars
Supporting Call Takers in the Moment: Practical Lessons from AI Use in 9-1-1
January 20, 2026 | 1:00 – 2:00 p.m. ET
Redefining Reliability in Public Safety Communications. What Comes Next After Poly
January 28, 2026 | 1:00 – 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Your Input Is Needed: APCO and PSTA ECC Swatting Survey
Has your agency experienced a swatting incident? APCO and the Public Safety Threat Alliance (PSTA) are gathering insights to better understand how swatting impacts ECCs and how these calls are being handled. Your valuable input will help shape a best practices guide to strengthen ECC preparedness. We encourage you to complete the survey and share your experience. Responses are confidential and will be collected until January 30, 2026.
Register Now for APCO’s Wellness & Workforce Summit in February 2026
The Summit program will explore the full employee experience including recruitment, retention, culture, leadership and wellness through innovative, practical, and evidence-based strategies. Join us in Phoenix to learn how to:
- Integrate wellness into organizational change
- Transform your leadership approach
- Boost communication and team dynamics
- Collaborate with peers shaping the future of the profession
PSC November/December 2025 Issue Is Online
PSC, APCO’s bi-monthly magazine, is a membership benefit and the authoritative source of information on public safety communications worldwide. This issue includes features on:
- Telecommunicator training for maydays
- An ECC’s transformation after an active shooter incident
- A telecommunicator who found a new purpose after a mass shooting
Being an APCO member has added immeasurable value to my professional and personal growth. As a member, you have access to top-notch resources, industry expertise and the opportunity to join a networking powerhouse.
Keeping You Up to Date
APCO is your source for public safety communications news that affects you, your job and your community.
APCO President Jack Varnado Testifies in Congress on Needed Improvements to Public Safety Communications
On December 16, APCO President Jack Varnado, testified before the House Energy and Commerce Communications and Technology Subcommittee at a hearing titled “Legislative Improvements to Public Safety Communications in the United States.”
FCC Advances New Enhancements for Wireless Emergency Alerts
On December 18, the Federal Communications Commission set effective dates for new rules enhancing the multilingual capabilities for Wireless Emergency Alerts (WEAs).
APCO Commends Introduction of Next Generation 9-1-1 Legislation
On December 10, 2025, APCO International welcomed the introduction of the Next Generation 9-1-1 Act in the U.S. House of Representatives to advance the nationwide transition to Next Generation 9-1-1 (NG9-1-1).
Agencies Receive APCO Agency Training Program Accreditation
Public safety agencies use the APCO International Agency Training Program Accreditation as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS).
APCO Joins Public Safety Groups in Opposing Requested Rule Changes to the 900 MHz Band
On November 19, 2025, APCO, together with the International Association of Fire Chiefs, the International Association of Chiefs of Police, and the National Sheriffs’ Association submitted a filing in response to NextNav’s request for Federal Communications Commission action to modify the 900 MHz band and a related Notice of Inquiry on the development of positioning, navigation, and timing (PNT) technologies and solutions.
Thank You to Our Partners
Corporate Partner Spotlight
CentralSquare is an industry leader in public safety and public administration software, serving over 8,000 organizations from the largest metropolitan city to counties and towns of every size across North America. Its technology platform provides solutions for public safety, including 911, computer-aided dispatch, records management, mobile, citations, evidence management and corrections. More information is available at CentralSquare.com
